Refund policy
Returns and Limited Warranty Policy
Customer-service response time
Please allow up to three business days for our Customer Care team to respond to inquiries. Sending multiple messages regarding the same request may delay our ability to review and respond.
10-day return policy
We accept eligible return requests submitted within 10 calendar days of delivery.
To qualify for a return, the item must be:
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Unused and in the condition in which it was received
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In its original packaging
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Accompanied by the order number or proof of purchase
Approved returns may be subject to return-shipping and restocking fees. Original shipping charges are nonrefundable unless the return results from an error by SUPLMNT.
To request a return, contact info@suplmnt.com before sending anything back. If approved, we will provide return instructions and, when applicable, a return shipping label.
Items returned without prior authorization will not be accepted.
Damaged, defective, or incorrect orders
Please inspect your order immediately after delivery.
Products that arrive damaged, contain broken or defective components, or differ from what was ordered must be reported within 30 calendar days of delivery.
Your claim must include:
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Your order number
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A description of the issue
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Clear photographs or video showing the product and reported issue
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A photograph of the shipping package when shipping damage is involved
Claims submitted after 30 days may not qualify for replacement under our arrival-damage and manufacturing-defect policy.
Return fees
All approved returns are subject to a 15% restocking fee, which will be deducted from the customer’s refund.
Customers are also responsible for return-shipping costs unless the return results from an error by SUPLMNT or the product is confirmed to have arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.
Limited Lifetime Insulation Warranty
SUPLMNT stainless-steel bottles include a Limited Lifetime Insulation Warranty for the original purchaser.
This warranty applies only when a manufacturing defect causes the bottle’s vacuum insulation to fail during normal, intended use.
The warranty does not cover:
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Dents, scratches, fading, peeling, or cosmetic wear
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Damage caused by dropping, impact, misuse, accidents, or improper care
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Rust, odors, staining, or damage caused by liquids, cleaning products, or storage conditions
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Lost or stolen products
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Products purchased from an unauthorized seller
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Normal wear and tear
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Lids, handles, straws, gaskets, boots, and other removable or plastic components
Proof of purchase, photographs, video, or additional testing information may be required before a warranty claim is approved.
If an eligible insulation defect is confirmed, SUPLMNT may, at its discretion, replace the bottle with the same product or a comparable product based on availability. Colors and designs are not guaranteed.
Limited warranty for lids and other components
Lids, handles, straws, gaskets, boots, and other plastic or removable components are not covered by the Limited Lifetime Insulation Warranty.
Broken, damaged, missing, or defective components must be reported within 30 calendar days of delivery to be considered for replacement.
Damage caused by drops, impacts, misuse, improper assembly, normal wear, or improper cleaning is not considered a manufacturing defect.
Sale items and gift cards
Final-sale merchandise, clearance items, personalized products, custom products, and gift cards cannot be returned unless they arrive damaged, defective, or incorrect.
Exchanges
We do not process direct exchanges. The fastest way to receive a different item is to return the original item, if eligible, and place a new order after the return is approved.
Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method, less any applicable return-shipping or restocking fees. Processing times vary by bank or credit-card provider.
Contact us
For returns, damaged products, or warranty questions, contact:
Submitting a claim does not automatically guarantee a refund or replacement. Each request is reviewed based on the information provided and the terms of this policy.